To sum it all up, you are expected to assist in retrieving the vehicle of guests. That is your primary duty but then there are several things you are also expected to do along the way. For instance, you welcome the guests when you fetch them and you have to provide a subtle farewell when you send them off.
Basically, you could say that you will have to make each one of your guest special from the moment they stepped in on a hotel you are working for to that day they leave. You may as well need to have your own initiative in assisting them with their luggage especially the women who are having hard time carrying the loads.
Valet would try to do such a thing by having the heavy stuff carried either to the car when they arrived then place it right on the compartment of shuttles. Or perhaps carry it too when they reached the hotel and make sure to bring it to the right rooms for the customers to unpack their stuff when they feel like it.
Valets are expected to have the best knowledge as well especially with the hotel terms and information. As you know, guests may have some questions and inquiry and they have no time to actually make it to the front desk as they can be short in time or trying to make the best out of their time and stay so they would end up asking the valet instead.
For instance, proper parking on levels and areas you are about to drive your guests to. They would want someone who has a safe driving sense. Also, they totally would appreciate one that is thoughtful. If you think it is traffic on that particular street you are going for then make sure you know some effective re routes to save up both your time and theirs.
Aside from securing the guest safety, they need to make the guests feel comfortable with valet driving them around. They should be friendly but not that friendly to start butting in conversations that has nothing to do with them or probably asking uncomfortable questions along the way as it can be inappropriate.
Even on vehicle doors, you should as well make it sure to do such simple gesture. Its not even that huge on your part and when you do it, do not forget to keep a smile painted on your face. Its one way for you to tell that you sure are happy you get to serve them. And that also makes you extra friendly.
And its basically necessary as well that you go and provide the appropriate tokens to the guest. Have the vehicle keys tagged on the exact time and date they need it and keep their contact numbers with you incase there are other needs that has to be addressed. You would have to totally live with your duties as valet.
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