What will determine the success of your business is whether it is located in a strategic place or not. You should identify a particular spot that is suitable for the locals and international customers. If there is a hotel in town that offers similar services and is always flooded with customers, you can consider putting your business within the same locality.
You will also have to market your services so that the potential customers will come into your restaurant. Hire a website designer who can develop a good site for your business. This is because customers who are new in your city will use the internet to identify the top service providers in the area. You will also design brochures and issue them out to the public.
The other important part of your business will be hiring an experienced team of workers. You must select employees who have worked as waitresses or stewards in the top hotels. They are the ones who will help you know the needs of the customers. It is advisable to offer training to your workers often so that they are acquainted with the latest knowledge in the catering and hospitality industry.
Your customers will be very keen on acquiring the services of their standards. The most valuable thing is to ensure that you observe proper hygiene. If a customer has finished eating, the steward should wipe the table and floor if the food spilled over. The same hygiene should be observed in the sleeping rooms. The workers will have to change bedding each morning and spread the beds nicely.
It is not enough to get the business going, it will take a lot of efforts to start making profits. The workers need to know their jobs quite well. The first and most important thing is to ensure that there is high cleanliness and sanitation standards in the rooms, cooking and serving areas.
You should give a client a reason not to walk to walk into a different hotel. You should consider giving the frequent customers a price cut. This will show them that you appreciate their presence and the contribution they have towards your business. Your prices must be affordable and yet competitive so that you make good profits.
Feedback is very important for an upcoming business. You should draft leaflets and place them at a strategic place so that customers can pick them and fill in their feedback. Provide a suggestion box where they can drop the filled leaflets. This will assist you to learn of your mistakes and correct them. This will enable you to raise the standard of the services that you offer.
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